Job Description
Join our dynamic team as a Front Desk Agent at Urban Hospitality Group, where we value exceptional customer service and career growth. Enjoy the stability of weekly pay while working in Portland's vibrant hospitality scene. This full-time role offers competitive compensation, flexible shift options, and opportunities for advancement. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest complaints and escalate complex issues appropriately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with local recommendations and concierge services
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Sabre)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- High school diploma or equivalent required
- Valid driver's license (for local errands)