Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent where your customer service skills shine! We offer weekly pay, competitive benefits, and a dynamic team environment. Perfect for hospitality professionals seeking consistent schedules and growth opportunities. Enjoy complimentary meals, employee discounts, and recognition programs while delivering exceptional guest experiences in the heart of the Windy City.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Illinois driver's license preferred
- Multi-language skills a plus