Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and experience the fast-paced energy of New York City! We offer competitive weekly pay and flexible shift schedules to accommodate your lifestyle. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and exceptional customer service. Enjoy perks like complimentary meals, hotel discounts, and growth opportunities in the hospitality industry. Apply today and start your rewarding career with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software
- Handle reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards through professional appearance and service etiquette
- Maintain accurate records of guest interactions and transactions
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience