Job Description
Join the Grand Tampa Bay Hotel & Resort Team!
We are currently seeking a friendly, professional, and detail-oriented Front Desk Agent to be the face of our hotel. If you are looking for a stable career in hospitality with weekly pay and excellent growth opportunities, this is the perfect place for you. Be part of a vibrant team dedicated to providing exceptional guest experiences in the heart of Tampa.
Why Join Us?
- Weekly Paychecks: Get paid on time, every time.
- Competitive Benefits: Health, dental, and vision insurance for full-time employees.
- Growth Opportunities: Clear pathways for career advancement within the hotel group.
- Employee Discounts: Enjoy special rates on dining, spa services, and stays.
Job Summary:
The Front Desk Agent is responsible for providing exceptional guest service at the front desk. You will manage guest arrivals and departures, process payments, and handle inquiries to ensure a seamless stay for all visitors.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins, check-outs, and room reservations efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department or team member.
- Handle guest complaints or special requests with patience and professionalism to ensure high satisfaction.
- Monitor the lobby area to maintain cleanliness and a welcoming atmosphere for all guests.
- Assist with billing inquiries and resolve any discrepancies with financial accuracy.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk operations, or customer service is preferred but not mandatory.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch) is a plus.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A positive attitude and a genuine passion for helping others.