Job Description
Join our dynamic team at Coastal Sands Resort, where ocean views meet exceptional hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our guests. Enjoy the flexibility of weekly pay while delivering memorable experiences in Virginia Beach's premier coastal destination. If you thrive in fast-paced environments and possess a passion for service, this is your opportunity to shine in a rewarding hospitality career.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and security protocols
- Promote resort amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends