Job Description
Are you passionate about creating memorable guest experiences?
The Wichita Grand Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning team. As the first point of contact for our visitors, you will set the tone for their entire stay in the heart of Kansas.
We offer a competitive salary, comprehensive benefits, and a supportive work environment where your contributions are valued. If you thrive in a fast-paced hospitality setting and love connecting with people, we want to meet you.
Why Join Us?
- Competitive hourly wage: $18.00 - $22.00
- Health, Dental, and Vision Insurance
- Employee Discounts on dining and stays
- Flexible scheduling and career advancement opportunities
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival and departure, ensuring a smooth check-in and check-out process.
- Guest Services: Handle guest inquiries, requests, and complaints with empathy and efficiency to ensure 100% guest satisfaction.
- Reservations: Manage room bookings, update reservation systems, and optimize room occupancy rates.
- Front Office Operations: Operate the telephone system, email correspondence, and in-person interactions professionally.
- Financial Handling: Process payments accurately using the Point of Sale (POS) system and prepare daily reports.
- Property Maintenance: Monitor the lobby and common areas to ensure the highest standards of cleanliness and safety.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous front desk or hospitality experience is preferred; however, we are willing to train the right candidate.
- Skills: Excellent verbal communication and interpersonal skills.
- Technical Proficiency: Basic computer skills and familiarity with hotel Property Management Systems (PMS) is a plus.
- Availability: Ability to work flexible shifts, including weekends, holidays, and nights.
- Professionalism: A polished appearance and a positive, service-oriented attitude.