Job Description
Join our award-winning hotel team in Wichita, Kansas as a Front Desk Agent! We're urgently hiring motivated professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and paid time off. Apply today and become part of our renowned service culture!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy with reservations and billing systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and manage cash drawer with strict adherence to financial protocols
- Coordinate with housekeeping and maintenance teams to ensure guest room readiness
- Execute safety and security procedures including emergency response protocols
- Operate PMS software (Opera) and maintain detailed guest records
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with PMS systems and Microsoft Office applications
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication skills and conflict resolution abilities
- Valid driver's license with clean driving record (for valet duties)
- Basic math skills for cash handling and billing accuracy
- Ability to stand for extended periods and lift up to 30 lbs