Job Description
Are you looking for your first break in the hospitality industry? The Grand Milwaukee Hotel is seeking enthusiastic individuals to join our dynamic Front Office team. As a premier establishment in the heart of the city, we pride ourselves on creating memorable guest experiences. We offer comprehensive training for no-experience candidates, providing you with the tools to launch a successful career in luxury hospitality.
We are looking for people who are passionate about service, possess a positive attitude, and are ready to learn the ropes of world-class hotel operations. Join us in making Milwaukee a welcoming destination for visitors from around the globe.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a high standard of customer service from the moment they step into the lobby.
- Check-In/Out: Efficiently process guest registrations, payments, and key issuance using our property management software.
- Communication: Handle incoming phone calls and guest inquiries professionally, directing messages and resolving issues promptly.
- Lobby Maintenance: Maintain the cleanliness and order of the front desk area and lobby to ensure a welcoming atmosphere.
- Support: Assist with various hotel operations, including coordinating with housekeeping and maintenance teams to ensure guest satisfaction.
- Problem Solving: Address guest concerns with a solution-oriented mindset and escalate complex issues to the Manager on Duty when necessary.
Qualifications
- Education: High school diploma or GED is preferred; a passion for hospitality is more important than prior experience.
- Attitude: Must possess a friendly, approachable, and professional demeanor.
- Communication: Strong verbal communication skills with the ability to converse fluently in English.
- Availability: Must be available to work flexible shifts, including weekends, evenings, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Technical: Basic computer literacy and willingness to learn new hotel software systems.