Job Description
Are you looking to launch a rewarding career in the hospitality industry? The Grand Indianapolis Hotel is currently seeking enthusiastic individuals to join our dynamic Front Office team.
We pride ourselves on delivering unparalleled guest experiences, and we are looking for friendly, reliable, and proactive team members to help us maintain our standard of excellence. Whether you are a student looking for flexible hours or a career changer seeking a new passion, we offer comprehensive training and a clear pathway for growth.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Free meals while on shift.
- Employee discount on hotel stays and dining.
- Opportunities for advancement into supervisory and management roles.
We value our team members and provide a supportive environment where you can learn the ropes of luxury hospitality without prior experience.
Responsibilities
- Check guests in and out of the hotel efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails in a professional and courteous manner.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process payments accurately and handle cash transactions with strict attention to detail.
- Respond to guest requests and complaints promptly to ensure a positive stay experience.
- Perform light administrative duties, such as filing and data entry, as needed.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- No prior hotel or hospitality experience is required; we will train you!
- High school diploma or GED equivalent.
- Strong verbal communication skills with a friendly and welcoming demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to work a flexible schedule, including weekends and holidays.
- Reliable transportation and a professional appearance.