Job Description
We are seeking a dedicated and friendly Hotel Front Desk Associate to join our dynamic team in the heart of Baltimore. This is an excellent opportunity for those looking to start a rewarding career in the hospitality industry with no prior experience required. We provide comprehensive on-the-job training to help you succeed.
As the first point of contact for our guests, you will ensure a welcoming atmosphere and provide top-tier service. If you are organized, friendly, and ready to learn, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and departure, setting the tone for their stay.
- Reservations Management: Handle incoming calls and manage hotel reservations efficiently using our property management system.
- Check-In/Check-Out: Process guest registrations, verify identity, and handle payments accurately.
- Guest Support: Assist guests with inquiries, local directions, and recommendations to enhance their experience.
- Security & Safety: Monitor the lobby area and ensure the safety and security of the hotel premises and guests.
Qualifications
- Education: High school diploma or equivalent required.
- Age Requirement: Must be at least 18 years old.
- Attitude: Enthusiastic, professional, and eager to learn in a fast-paced environment.
- Skills: Basic computer literacy and strong communication skills.
- Availability: Must be flexible with working weekends and holidays.