Job Description
Welcome to Grand Harbor Resort & Spa, where we define luxury and hospitality. We are currently seeking a dynamic and energetic Front Desk Associate to join our world-class team in Tampa, Florida.
As an entry-level position, this role offers a fantastic opportunity to launch a career in the hospitality industry. You will be the face of our brand, ensuring every guest feels valued and welcomed from the moment they arrive. If you thrive in a fast-paced environment and have a passion for customer service, we want to meet you.
What We Offer:
- Competitive hourly wage ($15.00 - $18.00/hr)
- Flexible shift schedules (Day, Evening, Overnight)
- Comprehensive health benefits package
- Employee dining discounts and room rates
- Clear pathways for career advancement into Hotel Management
- Training and professional development opportunities
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a professional first and last impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls with a friendly tone and redirect inquiries to the appropriate department.
- Process payments accurately and handle cash handling with strict adherence to security protocols.
- Assist guests with local information, recommendations, and special requests.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous hospitality or customer service experience is a plus but not required for this entry-level role.
- Strong verbal communication skills and a friendly, outgoing personality.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Basic computer proficiency and ability to learn new software quickly.
- Must be at least 18 years of age and able to stand for extended periods.