Job Description
Join Our Elite Team in Minneapolis!
The Grand View Hotel is currently conducting an urgent hiring drive for a dedicated Front Desk Manager. We are seeking a dynamic leader who thrives in a premium hospitality environment and is passionate about creating unforgettable guest experiences.
As a key member of our management team, you will oversee daily front desk operations, ensuring that every guest receives world-class service from the moment they arrive until their departure. If you are ready to advance your career in one of the most vibrant cities in the United States, apply today!
Responsibilities
- Supervise and manage the daily operations of the front desk and lobby areas.
- Greet guests warmly, manage check-ins and check-outs efficiently, and handle all inquiries with professionalism.
- Resolve guest complaints and issues immediately, escalating complex matters to management as needed.
- Train, mentor, and supervise front desk staff to ensure high service standards and operational excellence.
- Manage room inventory, reservations, and overbooking procedures using hotel management software.
- Maintain strict adherence to security protocols and safety regulations.
- Coordinate closely with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 3 years of experience in hotel front desk operations or guest services.
- Previous supervisory or management experience is highly preferred.
- Proficiency with hotel management software (e.g., Opera, PMS systems) and MS Office.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work flexible shifts, including weekends and holidays.