Job Description
Welcome to The Grand Columbus Hotel, where luxury meets convenience in the heart of Ohio. We are currently seeking a dedicated Front Desk Supervisor to lead our front-of-house operations and ensure our guests receive world-class service.
As the face of our hotel, you will play a pivotal role in creating memorable stays. We offer a competitive salary, comprehensive benefits, and a dynamic work environment. If you are passionate about hospitality and leadership, we want to hear from you.
Responsibilities
- Oversee daily front desk operations, ensuring smooth check-in/check-out processes and efficient guest flow.
- Manage guest inquiries and complaints, resolving issues promptly to ensure high satisfaction scores.
- Train, mentor, and schedule front desk staff and concierge team members.
- Maintain accurate records of guest preferences, special requests, and incident reports.
- Collaborate with housekeeping and maintenance teams to address guest needs immediately.
- Enforce all hotel policies and security procedures to ensure guest and staff safety.
Qualifications
- High school diploma or GED required; hospitality degree preferred.
- Minimum of 2 years of experience in hotel front desk operations or a related field.
- Proven leadership experience with the ability to motivate a team.
- Proficiency in property management systems (e.g., Opera, Oracle, or similar).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.