Job Description
Welcome to The Grand Seattle Inn, where luxury meets comfort. We are currently launching an Urgent Hiring campaign to expand our elite team across the Pacific Northwest and beyond. We are seeking a passionate and organized Front Desk Supervisor to join our leadership team in Seattle, WA. If you have a knack for hospitality and a desire to drive excellence, we want to hear from you.
About the Role:
As the Front Desk Supervisor, you will be the face of our brand. You will oversee the front-of-house operations, ensuring that every guest experience is seamless, memorable, and exceeds expectations. While our primary focus is on our Seattle flagship, we also value candidates interested in potential career growth into our Virginia locations.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Employee discount on hotel stays worldwide.
- Professional development and clear pathways for advancement.
- A dynamic, team-oriented work environment in the heart of the city.
Responsibilities
- Supervise and lead the front desk team, ensuring high standards of guest service and operational efficiency.
- Handle complex guest inquiries, complaints, and special requests with diplomacy and urgency.
- Monitor real-time room availability and manage reservations to maximize revenue.
- Train, coach, and mentor front desk agents on hotel policies, software systems, and service standards.
- Collaborate with housekeeping, maintenance, and sales teams to ensure room readiness and guest satisfaction.
- Perform nightly audits of the front desk and manage cash handling and banking procedures.
- Assist in implementing new marketing initiatives and loyalty programs to drive direct bookings.
Qualifications
- Minimum of 3 years of experience in hospitality, with at least 1 year in a supervisory or leadership role.
- Strong proficiency with Property Management Systems (PMS) such as Opera, StayNTouch, or similar.
- Exceptional communication skills and the ability to de-escalate guest situations effectively.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- High school diploma or equivalent; Bachelor’s degree in Hospitality Management is a plus.
- Valid driver’s license and willingness to travel for company events.