Job Description
Welcome to The Grand Wichita Hotel & Suites, where we redefine hospitality in the heart of Kansas. We are currently seeking a dedicated and dynamic Front Office Manager to lead our guest relations team. If you have a passion for luxury service, exceptional leadership skills, and a desire to create memorable experiences for travelers, we want you to join our elite team.
As the Front Office Manager, you will be the face of our brand, ensuring every guest feels valued and attended to from the moment they arrive until they check out. We offer a competitive benefits package, a supportive work environment, and the opportunity to work in a premier establishment.
Responsibilities
- Oversee the daily operations of the front desk, ensuring a seamless check-in and check-out process for all guests.
- Train, mentor, and supervise front desk agents and reception staff to maintain high service standards.
- Resolve complex guest inquiries, complaints, and special requests with empathy and efficiency.
- Manage room inventory and collaborate with housekeeping and maintenance teams to ensure room readiness.
- Monitor guest feedback and implement strategies to enhance overall guest satisfaction scores.
- Ensure compliance with all hotel policies, safety regulations, and brand standards.
Qualifications
- Minimum of 3 years of experience in hotel front desk management or a related hospitality role.
- Proven leadership experience with the ability to motivate a diverse team.
- Excellent verbal and written communication skills in English.
- Proficiency with property management systems (PMS) such as Opera or OpenTable.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible shifts, including weekends, holidays, and evenings.