Job Description
Join our award-winning hospitality team as a Full-Time Front Desk Agent in the vibrant heart of Manhattan! We're seeking a charismatic professional to deliver exceptional guest experiences during flexible shifts (evenings, weekends, holidays). If you thrive in fast-paced environments and take pride in creating memorable stays, this is your next career move. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of NYC's iconic hotels.
Responsibilities
- Seamlessly manage guest check-ins/check-outs with personalized service
- Proactively address guest inquiries and resolve concerns with solutions-focused approach
- Maintain accurate reservation systems and optimize room assignments
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain secure financial transactions
- Execute upselling strategies for premium services and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to work flexible shifts including nights/weekends/holidays
- Strong multitasking and problem-solving abilities
- Professional appearance and polished interpersonal demeanor
- Valid NY state ID and reliable transportation