Job Description
Join our award-winning team at Grand Capital Hotels as a Full-Time Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to grow their career in luxury accommodations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown DC location.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records in property management systems
- Execute emergency protocols during overnight shifts
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Availability to work rotating shifts (days, evenings, weekends, nights)
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington DC hospitality license (if applicable)
- Fluency in English; Spanish proficiency a plus