Job Description
Join our award-winning team at Grand Mountain Resort in the heart of Colorado Springs! We're seeking passionate hospitality professionals to elevate our guest experience in the stunning Rocky Mountain region. As a Full-Time Hospitality Manager, you'll lead our front operations while enjoying competitive benefits, career growth opportunities, and the vibrant lifestyle of Colorado Springs. If you thrive in luxury environments and have a commitment to excellence, apply today!
Responsibilities
- Oversee daily front desk operations and guest services
- Train and mentor staff on exceptional customer service standards
- Manage reservation systems and optimize occupancy rates
- Resolve guest inquiries and ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Implement revenue management strategies
- Conduct staff scheduling and performance reviews
Qualifications
- 3+ years in hotel/hospitality management
- Proven leadership and team development skills
- Proficiency with Opera/PMS systems
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- Valid Colorado hospitality certification preferred
- Bachelor's degree in Hospitality or related field