Job Description
Join Harborview Hospitality Group as a Full-Time Hotel Associate and become part of Baltimore's premier hospitality team! We're seeking dedicated professionals to deliver exceptional guest experiences through flexible shift schedules in our downtown location. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in Maryland's vibrant tourism sector.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures and room inventory systems
- Coordinate with dining, maintenance, and security teams for seamless operations
- Resolve guest inquiries and concerns with professionalism and discretion
- Maintain compliance with safety and sanitation protocols
- Train new associates on standard operating procedures
Qualifications
- Minimum 2 years hospitality or customer service experience
- Flexible availability for day/evening/weekend shifts
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Valid Maryland Food Handler's/ServSafe certification preferred
- Strong problem-solving and conflict resolution skills
- Ability to lift 25 lbs and stand for extended periods
- Bilingual English/Spanish highly desirable