Job Description
Join the vibrant hospitality team at Grand Plaza Hotel in downtown San Jose! We're seeking enthusiastic individuals to kickstart their career in luxury guest services. No prior experience is required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and exceptional service delivery. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in one of California's most dynamic cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and inquiries using hotel management software
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain accurate billing records
- Assist with valet services, luggage handling, and concierge requests
- Uphold brand standards through consistent service excellence
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent (GED)
- Zero prior experience required – open to career changers and recent graduates
- Outstanding communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, reservation systems)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude with passion for hospitality