Job Description
Join our award-winning team as a Front Desk Agent at the heart of Manhattan! We're urgently seeking passionate individuals to create memorable guest experiences. No hospitality experience required – we provide comprehensive training to kickstart your career in luxury hospitality. Enjoy competitive pay, benefits, and growth opportunities in one of NYC's most iconic hotels. Perfect for career changers or recent graduates!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and optimize room allocations
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with exceptional service
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic proficiency in reservation software (training provided)
- Positive attitude and problem-solving mindset
- No prior experience necessary – full training included