Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! Mountain View Resorts is seeking a passionate Full-Time Guest Services Manager to deliver exceptional hospitality experiences. As a key member of our team, you'll oversee front desk operations, lead guest interactions, and ensure seamless service delivery. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Colorado's most vibrant destinations.
Responsibilities
- Lead front desk team and manage daily check-in/check-out procedures
- Resolve guest inquiries and elevate service quality through personalized experiences
- Train staff on hospitality standards and emergency protocols
- Coordinate with housekeeping, maintenance, and dining departments
- Monitor guest satisfaction metrics and implement improvement strategies
- Handle reservation systems and optimize room allocation
- Ensure compliance with safety regulations and brand standards
Qualifications
- 3+ years hotel management experience with luxury properties
- Proven leadership skills and team development abilities
- Advanced proficiency in PMS systems (e.g., Opera, Amadeus)
- Exceptional problem-solving and conflict resolution skills
- Valid Colorado hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays
- Strong knowledge of Colorado Springs tourism landscape
- Associate degree in Hospitality Management or equivalent