Job Description
Join our award-winning team at the Grand Plaza Hotel & Suites in the vibrant heart of Kansas City! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury downtown property. As a full-time Hospitality Associate, you'll be the face of our hotel, ensuring every guest feels welcomed and valued from arrival to departure. Enjoy competitive pay, comprehensive benefits including health/dental/vision insurance, 401(k) matching, and growth opportunities in one of Missouri's most dynamic tourism destinations.
Our team thrives on creating memorable stays through attention to detail and genuine care. If you're dedicated to excellence in guest service and ready to build a rewarding career in hospitality, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments accurately and maintain detailed reservation records
- Execute upselling strategies for room upgrades, dining packages, and local experiences
- Monitor security procedures and ensure guest safety standards
- Collaborate with departments to optimize guest satisfaction metrics
- Train new staff on hotel policies and service standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 2+ years experience in hotel front desk or guest services role
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Missouri driver's license (if required for errands)
- Basic knowledge of Kansas City attractions and transportation
- Professional appearance and positive attitude under pressure