Job Description
Join our award-winning luxury hotel in the heart of Chicago! Grand Plaza Hotels is seeking a passionate Hotel Manager to lead our dynamic team and deliver exceptional guest experiences. This full-time role offers competitive compensation, career growth opportunities, and the chance to be part of Chicago's vibrant hospitality scene. If you thrive in fast-paced environments and have a commitment to excellence, apply today!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Manage staff scheduling, training, and performance evaluations
- Monitor budget, financial reports, and revenue management initiatives
- Ensure compliance with safety regulations and brand standards
- Resolve guest complaints with professionalism and discretion
- Collaborate with marketing team to drive occupancy and revenue
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years of hotel management experience in luxury properties
- Proven track record of exceeding revenue and occupancy targets
- Strong leadership and team development skills
- Expert knowledge of hotel management systems (Opera, PMS)
- Exceptional problem-solving and conflict resolution abilities
- Valid Illinois Food Service Manager certification