Job Description
Welcome to The Beverlywood Plaza, a premier luxury hotel nestled in the heart of Los Angeles. We are currently seeking a dedicated and energetic Full-Time Hotel Staff member to join our elite team. If you have a passion for hospitality and a commitment to excellence, we want to meet you.
At The Beverlywood Plaza, we pride ourselves on delivering world-class service to our guests. As part of our staff, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable during their stay. We offer a competitive benefits package, a dynamic work environment, and ample opportunities for career growth.
Key Highlights of This Role:
- Work in a luxury setting in the vibrant City of Angels.
- Access to employee dining and discounted hotel stays.
- Comprehensive health, dental, and vision insurance.
- Professional training and development programs.
Don't miss this chance to advance your career in one of the most exciting cities in the world.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a premium first impression.
- Manage and process reservations efficiently using the hotel Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with patience, empathy, and professionalism.
- Coordinate closely with housekeeping, maintenance, and restaurant teams to ensure seamless operations.
- Monitor lobby areas and public spaces to maintain high standards of cleanliness and safety.
- Assist in organizing and promoting hotel events and guest activities.
- Uphold all company policies and brand standards regarding guest service.
Qualifications
- High school diploma or GED equivalent (Associate’s degree in Hospitality or related field preferred).
- Minimum of 1-2 years of experience in a front-desk or customer service role.
- Strong knowledge of Microsoft Office Suite and hotel management software.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Valid California Driver’s License and reliable transportation.