Job Description
Welcome to The Grand Plaza Hotel, where luxury meets comfort in the heart of Kansas City. We are currently seeking a dynamic and experienced Full-Time Hotel Manager to lead our exceptional team and deliver world-class service to our distinguished guests.
As a leader in the hospitality industry, we pride ourselves on creating memorable experiences for our visitors. We are looking for a dedicated professional who thrives in a fast-paced environment and is committed to excellence.
Responsibilities
- Oversee daily front-of-house operations and ensure seamless guest experiences from check-in to check-out.
- Manage staff scheduling, training, performance evaluations, and team development.
- Maintain high standards of cleanliness, safety, and hospitality across all public areas.
- Handle guest inquiries and resolve complaints with empathy, efficiency, and a focus on retention.
- Collaborate with the sales and marketing team to drive occupancy rates and promote special packages.
- Monitor inventory levels and manage budgets effectively to ensure profitability.
- Ensure compliance with all local, state, and federal health and safety regulations.
Qualifications
- Minimum of 3-5 years of progressive experience in hospitality management or a related supervisory role.
- Strong leadership and interpersonal communication skills with a focus on team motivation.
- Proficiency in hotel management software (e.g., Oracle Opera, Micros) and MS Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Associate degree or Bachelor’s degree in Hospitality Management is preferred.
- A valid driver’s license and clean driving record.