Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Full-Time Hotel Operations Manager. We're seeking a dynamic hospitality professional to lead our front-of-house operations, ensuring exceptional guest experiences while driving operational excellence. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and guest services teams
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Manage staff scheduling, training, and performance evaluations
- Monitor departmental budgets and financial performance metrics
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle VIP guest requests and resolve escalated service issues
- Ensure compliance with brand standards and safety regulations
Qualifications
- 5+ years of progressive hotel management experience in luxury properties
- Proven leadership skills with team management experience
- Strong knowledge of hotel operations systems (Opera, PMS)
- Excellent problem-solving and conflict resolution abilities
- Exceptional communication and interpersonal skills
- Valid Georgia hospitality certification preferred
- Ability to work flexible schedules including nights/weekends