Job Description
Join our award-winning luxury hotel in the heart of Memphis! We're seeking a passionate Hotel Operations Manager to lead our dynamic team. At Grand River Hotel, we pride ourselves on delivering exceptional guest experiences while fostering a supportive work environment. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the thriving Memphis hospitality scene.
Position highlights include:
- Leading daily hotel operations across all departments
- Implementing service excellence standards
- Managing staff training and development
- Driving revenue through strategic initiatives
- Maintaining compliance with brand standards
Responsibilities
- Oversee all hotel departments including front desk, housekeeping, and guest services
- Develop and implement operational procedures to enhance guest satisfaction
- Monitor financial performance and implement cost-control measures
- Lead staff training programs focusing on service excellence
- Handle guest complaints and ensure resolution
- Collaborate with sales team for event coordination
- Conduct regular property inspections and maintenance oversight
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience in luxury properties
- Proven track record in P&L management and revenue optimization
- Strong leadership and team development skills
- Exceptional problem-solving and decision-making abilities
- Proficiency in hotel management systems (Opera, etc.)
- Valid Tennessee Food Handler certification
- Flexible availability including nights, weekends, and holidays