Job Description
Join our award-winning team at Grand Plaza Hotel Oklahoma City as a Full-Time Hotel Operations Manager. We're seeking a dedicated hospitality professional to oversee daily operations across multiple departments during your assigned shifts. This pivotal role ensures seamless guest experiences while maintaining our premium service standards. If you thrive in dynamic environments and excel at team leadership, this is your opportunity to shape exceptional stays in the heart of Oklahoma City.
Responsibilities
- Supervise front desk, housekeeping, and maintenance teams during assigned shifts
- Manage guest check-ins/checkouts and resolve escalated service issues
- Coordinate room inventory and maintenance schedules
- Train staff on SOPs and ensure compliance with brand standards
- Monitor operational KPIs and implement improvement strategies
- Handle emergency situations calmly and efficiently
- Collaborate with department heads for cross-functional operations
Qualifications
- 3+ years hotel operations management experience required
- Proven shift work leadership in 24/7 hospitality environments
- Strong conflict resolution and crisis management skills
- Proficiency in PMS systems (Opera/Micros preferred)
- Flexible availability including nights, weekends, and holidays
- Oklahoma hospitality certification preferred
- Ability to lift 25 lbs and stand for extended periods