Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs and become part of a dynamic hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences in the stunning backdrop of the Rocky Mountains. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Colorado's premier travel destinations.
Responsibilities
- Deliver personalized guest services across front desk, concierge, and valet operations
- Manage room inventory and coordinate with housekeeping for seamless guest transitions
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with F&B and event teams for integrated guest experiences
- Maintain accurate reservation systems and billing documentation
- Train and mentor new team members on service standards
- Uphold brand integrity through meticulous attention to detail
Qualifications
- 3+ years of luxury hotel or high-end hospitality experience
- Proven expertise in guest relations and conflict resolution
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Valid Colorado Food Handler and Alcohol Service certifications
- Exceptional communication and problem-solving abilities
- Ability to work flexible schedules including nights/weekends
- Strong organizational skills with attention to detail
- Spanish fluency preferred