Job Description
Join our award-winning team as a Full-Time Hotel Shift Manager in the heart of Atlanta! We're seeking dynamic hospitality professionals to oversee daily operations during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Georgia's most vibrant cities. Apply today to become part of our commitment to exceptional guest experiences!
Responsibilities
- Supervise front desk, housekeeping, and security teams during assigned shifts
- Manage guest check-ins/check-outs and resolve service issues promptly
- Monitor hotel performance metrics and implement operational improvements
- Coordinate emergency procedures and ensure safety compliance
- Train and mentor staff on service standards and brand protocols
- Handle escalated guest concerns with professionalism and discretion
- Prepare shift reports and communicate critical information to management
Qualifications
- 3+ years hotel management experience with shift leadership background
- Strong knowledge of PMS systems (Opera, Cloudbeds preferred)
- Exceptional problem-solving and conflict resolution abilities
- Georgia Food Handler and Alcohol Service certifications required
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in Microsoft Office and hotel management software
- Valid driver's license with clean driving record
- High school diploma or equivalent; hospitality degree preferred