Job Description
Join our award-winning downtown Seattle hotel as a Full-Time Shift Supervisor and lead our exceptional guest experience team! We're seeking a dynamic hospitality professional to manage overnight and weekend operations while delivering premium service. Enjoy competitive wages, comprehensive benefits, and career growth in one of America's most vibrant cities.
At Grandview Hospitality, we value work-life balance and offer flexible scheduling to accommodate your lifestyle. Our commitment to employee development includes paid training programs and advancement opportunities. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our Seattle family!
Responsibilities
- Manage daily front desk operations during assigned shifts (overnights, weekends, holidays)
- Train and mentor 5-8 team members on service standards and emergency protocols
- Resolve guest complaints with empathy and efficiency while maintaining brand standards
- Oversee check-in/check-out processes and room inventory management
- Collaborate with housekeeping and security teams for seamless operations
- Implement loss prevention procedures and audit financial transactions
- Conduct shift briefings and performance reviews for direct reports
Qualifications
- 3+ years hotel or hospitality management experience required
- Proven ability to work flexible shifts including nights, weekends, and holidays
- Strong leadership skills with experience training diverse teams
- Exceptional conflict resolution and customer service abilities
- Proficiency in hotel management systems (Opera, Marriott Bonvoy preferred)
- Washington State Food Handler's/ServSafe certification
- Ability to stand/walk 8+ hours and lift up to 25 lbs
- High school diploma or equivalent; hospitality degree preferred