Job Description
Join the Grand Plaza Hotel's dynamic team in Fresno, CA! We're seeking passionate Full-Time Hotel Shift Workers to deliver exceptional guest experiences across our 24/7 operations. As a cornerstone of our hospitality team, you'll work flexible shifts (evenings, weekends, holidays) while maintaining our reputation for excellence. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Fresno's premier hotel destination.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Operate hotel management systems and handle reservations
- Ensure public areas and guest rooms meet cleanliness standards
- Respond promptly to guest inquiries and resolve service issues
- Collaborate with housekeeping and security teams
- Adhere to safety protocols and emergency procedures
- Process payments and maintain accurate financial records
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Strong communication and conflict resolution skills
- Ability to stand/walk for extended periods
- Basic computer proficiency with hotel software
- Valid California driver's license (for errands)
- Background check and drug screening required