Job Description
Join our award-winning hospitality team at Grand Plaza Hotels and embark on a rewarding career in the heart of Philadelphia! We're seeking passionate, guest-obsessed professionals to deliver exceptional experiences at our flagship downtown property. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture where your talents shine. Apply today to become part of Pennsylvania's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out experiences while maintaining accurate reservation records
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate housekeeping, maintenance, and concierge services seamlessly
- Process payments, manage cash floats, and maintain financial accuracy
- Train and mentor new team members on service standards
- Implement safety protocols and emergency procedures
- Collaborate with departments to ensure smooth operations
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Pennsylvania hospitality certification preferred
- Strong multitasking abilities under pressure
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required