Job Description
Join the award-winning team at Grand Texan Resort & Spa – Dallas' premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Texas' thriving tourism industry. Become part of our family that celebrates excellence in service and innovation.
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem-solving
- Manage check-in/check-out processes efficiently using hotel management systems
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Handle guest inquiries, complaints, and special requests with professionalism
- Uphold brand standards while maintaining cleanliness and safety protocols
- Process payments and manage financial transactions accurately
- Participate in daily briefings and contribute to team performance goals
Qualifications
- Minimum 2 years hotel/hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas Food Handler/ServSafe certification (or willingness to obtain)
- Basic math and cash handling skills
- Fluency in English; Spanish bilingualism a plus
- Ability to lift 25 lbs and stand for extended periods