Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in the heart of Orlando! We're seeking a dynamic professional to deliver exceptional guest experiences at our premier resort location. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand. If you thrive in fast-paced environments and possess a passion for creating memorable stays, we encourage you to apply today.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining high service standards
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/management teams
- Process payments and maintain accurate guest records using PMS software
- Execute shift-specific duties including opening/closing procedures and cash handling
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area during all shifts
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in property management systems (e.g., Opera, Marriott Bonvoy)
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of Orlando tourism attractions and local services
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred