Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs! We're seeking passionate hospitality professionals to elevate our guest experience. Nestled near Garden of the Gods, our resort offers stunning mountain views and world-class amenities. As a key member of our team, you'll contribute to creating unforgettable stays for international travelers and local guests alike. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in Colorado's premier tourism destination.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and concierge operations
- Manage check-in/check-out procedures with precision and warmth
- Coordinate with maintenance and culinary teams to resolve guest requests
- Train new staff on hospitality standards and emergency protocols
- Optimize room turnover processes while maintaining quality control
- Assist with event coordination and VIP guest arrangements
- Implement sustainability initiatives in daily operations
Qualifications
- 2+ years hotel or luxury hospitality experience
- Valid Colorado hospitality certification or equivalent
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Colorado Springs tourism attractions
- Food safety handling certification preferred
- Spanish language skills a plus