Job Description
Join our award-winning team at Grand Plaza Hotel & Resort, Sacramento's premier luxury destination. We're seeking dedicated hospitality professionals to elevate our guest experience. As a cornerstone of the city's vibrant tourism scene, we offer competitive benefits, career growth opportunities, and a dynamic work environment in the heart of downtown.
Our commitment to excellence extends to our team members. Enjoy complimentary meals, discounted hotel stays, and comprehensive health benefits while working alongside industry leaders. Apply now to become part of Sacramento's finest hospitality experience!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room allocation for maximum occupancy
- Resolve guest inquiries and concerns promptly with professionalism
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Process payments accurately and maintain financial transaction records
- Uphold brand standards through meticulous attention to detail
- Train and mentor new team members on hotel protocols
Qualifications
- Minimum 2 years of hotel front desk or guest services experience
- Proficiency in property management systems (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Knowledge of Sacramento tourism attractions and local services
- Basic accounting and cash handling experience
- Fluency in English; bilingual Spanish a plus