Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Sacramento! We're seeking passionate hospitality professionals for full-time front desk positions with flexible shift work. As the first point of contact for our guests, you'll deliver exceptional service while managing reservations, check-ins/check-outs, and resolving inquiries. We offer competitive pay, comprehensive benefits, and opportunities for career advancement in a luxury hotel environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, maintain cash drawer accuracy, and manage billing transactions
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experience
- Monitor room availability and maintain reservation systems
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- High school diploma or equivalent required
- Valid California driver's license (for valet coordination)