Job Description
Join our award-winning luxury hotel team in the heart of Houston, Texas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a vibrant, fast-paced environment. Enjoy competitive pay, comprehensive benefits, career growth opportunities, and a supportive team culture where your talents shine. Perfect for dedicated individuals ready to elevate their hospitality career in Texas' thriving tourism industry.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and concierge operations
- Manage check-in/check-out processes efficiently using hotel management systems
- Resolve guest inquiries and complaints with professionalism and urgency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and cleanliness protocols in all guest areas
- Collaborate with F&B departments for special event support
- Maintain accurate guest records and billing information
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel property management systems (Opera, etc.)
- Valid Texas Food Handler/ServSafe certification preferred
- Ability to lift 25 lbs and stand for extended periods
- Basic knowledge of Houston tourism attractions and services
- Must pass background check and drug screening