Job Description
Career Opportunity: Join Our Award-Winning Team
We are currently seeking passionate individuals to join Premier Hospitality Solutions as Full-Time Hotel Staff. Located in the vibrant city of Wichita, KS, our establishment serves a diverse clientele including travelers from neighboring Texas. If you have a flair for hospitality and a desire to provide top-tier guest service, we invite you to apply.
Our Culture
We pride ourselves on a culture of excellence, inclusivity, and growth. As a member of our team, you will enjoy a supportive work environment, competitive benefits, and the opportunity to work with a world-class team.
Responsibilities
- Check guests in and out efficiently while maintaining strict accuracy of registration cards and credit information.
- Answer incoming phone calls promptly, responding to inquiries with a professional and friendly demeanor.
- Monitor the front desk area to ensure a welcoming and organized lobby environment.
- Process payments and prepare accurate daily deposits and reports.
- Assist guests with special requests, such as restaurant reservations, local transportation, and room service.
- Collaborate with housekeeping and maintenance teams to address guest needs and room quality issues.
- Handle and resolve guest complaints or concerns to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous experience in a hotel, resort, or customer service setting is preferred.
- Proficiency with computers and property management systems (PMS) is a plus.
- Strong interpersonal and communication skills are essential.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must be detail-oriented and capable of multitasking in a fast-paced environment.
- A valid driver's license and clean driving record.