Job Description
Join the Grand Plaza Hotel's award-winning hospitality team in the heart of New York City! We're seeking passionate full-time hotel staff to deliver exceptional guest experiences in our luxury downtown property. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of the world's most iconic cities. Apply today to start your journey in premium hospitality!
Responsibilities
- Provide exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Collaborate with cross-functional departments to enhance guest satisfaction
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid New York State hospitality certification preferred
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs
- Multi-lingual skills (Spanish/Chinese) a significant plus