Job Description
Join our award-winning luxury hotel in the heart of Oakland! We're seeking passionate hospitality professionals to deliver exceptional guest experiences across our 24/7 operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic team environment.
Responsibilities
- Provide exceptional guest service across all hotel departments (front desk, housekeeping, food & beverage)
- Manage shift operations ensuring seamless guest transitions and departmental coordination
- Maintain strict adherence to safety protocols and service standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with cross-functional teams to optimize operational efficiency
- Execute daily room inspections and quality control procedures
- Assist with training and onboarding of new team members
Qualifications
- Minimum 2 years hotel or hospitality experience required
- Flexible availability including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced, high-pressure environments
- Basic computer proficiency with reservation systems
- Valid California Food Handler's Certificate (preferred)
- Ability to lift 25 lbs and stand for extended periods
- Customer service certification a plus