Job Description
The Opportunity
The Grand Los Angeles Hotel is seeking a visionary and results-driven General Manager to lead our exceptional team. We pride ourselves on delivering unparalleled luxury and world-class hospitality to our guests. As the face of our operation, you will oversee the strategic direction of the property, ensuring financial targets are met while fostering a culture of excellence and innovation. This is a rare opportunity to shape the future of a premier establishment in the heart of Los Angeles.
What You Will Do
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, including front office, housekeeping, food and beverage, and engineering, ensuring seamless execution of the guest journey.
- Financial Stewardship: Manage the hotel's P&L, develop and implement effective revenue management strategies, and drive profitability through upselling and cost control measures.
- Guest Experience: Serve as the ultimate ambassador for the hotel, personally engaging with VIP guests and ensuring every stay exceeds expectations.
- Team Development: Recruit, train, and mentor a diverse leadership team, fostering a positive work environment that encourages professional growth and engagement.
- Strategic Planning: Develop and execute comprehensive marketing plans and community relations initiatives to enhance the hotel's brand visibility and reputation.
- Compliance & Safety: Ensure strict adherence to all local, state, and federal regulations, as well as company policies regarding safety, health, and security.
Qualifications
- Experience: Minimum of 7-10 years in hospitality management, with at least 3 years in a General Manager or Assistant General Manager capacity within a luxury or upscale hotel environment.
- Education: Bachelor’s degree in Hospitality Administration, Business Administration, or a related field is strongly preferred.
- Financial Acumen: Proven track record of managing P&L, budgeting, forecasting, and achieving revenue goals in a competitive market.
- Leadership Skills: Exceptional ability to lead, motivate, and develop a high-performing team across multiple departments.
- Communication: Superior verbal and written communication skills, with fluency in English; proficiency in a second language is a plus.
- Problem Solving: Strong crisis management and decision-making skills with the ability to think critically under pressure.