Job Description
Join San Francisco's premier luxury hotel and become the heart of our guest experience! We're seeking a passionate Guest Experience Manager to create unforgettable memories for our international visitors. This role combines hospitality excellence with local expertise to showcase the best of our city while delivering exceptional service. Work in a dynamic environment where every interaction matters, and grow your career with industry-leading training and advancement opportunities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm hospitality
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Train staff on local San Francisco attractions and transportation options
- Manage reservation systems and optimize room availability
- Conduct daily pre-shift briefings and performance coaching
- Implement feedback-driven service improvements
Qualifications
- 3+ years in luxury hotel or high-end hospitality
- Proven conflict resolution and multitasking skills
- Valid California Food Handler Card (or ability to obtain)
- Fluency in English; Spanish or Mandarin a plus
- Proficiency with Opera PMS and property management systems
- Exceptional attention to detail and time management
- Ability to work flexible shifts including nights/weekends
- Local San Francisco knowledge preferred