Job Description
Launch your hospitality career in the heart of Las Vegas! The Grand Vegas Hotel is seeking enthusiastic Guest Service Agents to create unforgettable experiences for our global visitors. No prior experience required—we provide comprehensive training to help you master our systems and service standards. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury property. Our team thrives in a fast-paced environment where attention to detail and genuine hospitality shine.
What We Offer:
- Free employee meals during shifts
- Hotel room discounts worldwide
- Health benefits after 90 days
- 401(k) with company match
- Performance-based bonuses
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptlyMaintain accurate reservation records and billing information
- Process payments and manage cash drawer procedures
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency
- Exceptional communication skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities
- Professional appearance and demeanor
- Must pass background check
- Previous customer service experience preferred