Job Description
Join the Grand Plaza Hotel in downtown Phoenix as a Guest Service Agent and launch your hospitality career! We're seeking energetic individuals passionate about creating memorable guest experiences. Our premium hotel offers competitive pay, comprehensive training, and growth opportunities within a luxury property. Enjoy modern amenities, a supportive team environment, and the vibrant Phoenix lifestyle. Perfect for recent graduates or career changers looking to enter the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Handle guest inquiries and resolve concerns with professionalism
- Process reservations and manage room availability systems
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Basic computer proficiency with reservation systems
- Exceptional customer service orientation
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Previous hospitality experience preferred
- Professional appearance and demeanor