Job Description
Join our award-winning hospitality team at Oceanview Hotels Group, where we transform stays into unforgettable experiences! We're seeking passionate Guest Service Agents to be the welcoming face of our Virginia Beach property. No prior experience needed – we provide comprehensive training to help you thrive in a dynamic environment where every guest interaction matters. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury resorts. Discover your potential in coastal hospitality today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservation inquiries, room assignments, and special requests with precision
- Address guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Uphold brand standards through attentive service and property knowledge
- Contribute to a positive team environment during peak seasons and events
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and approachable demeanor
- Problem-solving mindset with attention to detail
- Team player with collaborative spirit
- Must be authorized to work in the United States