Job Description
Join the Grand Plaza Hotel Oklahoma City and launch your hospitality career! We're seeking enthusiastic Guest Services Agents to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury service while gaining hands-on experience in hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our premier hospitality group.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with hotel software and MS Office
- Flexible schedule availability including nights/weekends
- Positive attitude and problem-solving mindset