Job Description
Join our award-winning Charlotte hotel team and launch your hospitality career! No experience required – we provide comprehensive training. As a Guest Services Agent, you'll be the first point of contact for our valued guests, creating memorable experiences and ensuring seamless stays. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding North Carolina portfolio. Apply today and start your journey in hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (training provided)
- Resolve guest concerns with empathy and solution-oriented thinking
- Uphold cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Basic computer literacy and comfort with new technology
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and passion for customer service
- Team player mentality with collaborative approach